****ALL ORDERS PLACED AT THIS TIME WILL SHIP JANUARY 2024****

Policies

PROCESSING TIME:
The time needed to prepare an order for shipping is 2-3 weeks. Custom orders and special requests will take longer.
 
INTERNATIONAL CUSTOMERS:
Due to the new international shipping laws, we are asking our international customers to visit our Etsy site to place your order. The Etsy international shipping process is set up to handle the new regulations set in place. Thank you for understanding.
www.awayupnorth.etsy.com


RETURNS & EXCHANGES
We gladly accept returns*, exchanges, and cancellations.
Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To make a return:

Contact us within: 14 days of delivery
Ship item(s) back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase

*Unless they arrive damaged or defective, we cannot accept returns for Custom or Personalized orders.*

QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any questions or concerns about your order.

PRIVACY POLICY
Your privacy is very important to us! We will only use your shipping address, billing address, and contact information for the following purposes:
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)

 

 

Privacy Policy for Residents of the European Union
In compliance with EU's GDPR requirements, this Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Away Up North - www.awayupnorth.com (the “Site”).

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or PayPal information), email address, and phone number.  We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.
Do not track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European Union resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European Union resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 years.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@awayupnorth.com or by mail using the details provided below:
Away Up North, P.O. Box 1004, Bethel, ME 04217, United States.